Can I get reference sample of zipper pull?
Yes, but please make your request more specific since there are many kinds of zipper pull. Please tell us what kind of zipper pull you are interested, zipper pull in what material, in what size, way of production, then we will send you the most relevant reference zipper pull samples. If you have no idea of what kind of zipper pull you want, you can browse through our website. If you still cannot decide on your zipper pull, you are welcome to contact our sales.

Do you sell zipper pull stock?
No, we do not sell label stock since the trademark and logo on the zipper pull are properties of their respective holder. Only those zipper pulls without logo can be sold as stock.

How much does the zipper pull cost?
We cannot supply a complete price list of the zipper pull reference samples showed in our website, since many of the zipper pull were make some years ago, the cost vary as time go by. And your zipper pull design probably will not be exactly the same as the reference sample of our zipper pull. Please send us your design with colour, size and material requirement of your zipper pull. Then we can quote the price of the zipper pull for you.

Do you provide design and artwork services for zipper pull?
Yes, we have our zipper pull designer team to serve the need of customer for label design. The design and artwork for zipper pull are free of charge.

How should I supply artwork for the zipper pull?
We prefer the artwork of the zipper pull to receive in adobe illustrator file. Fonts have to be included or converted to paths. Please send your artwork of zipper pull as an email attachment, if the size of the file is too big to be sent by email, please supplied the zipper pull artwork file on CD.

Can I fax my artwork of zipper pull to you?
No, artwork of zipper pull received by fax cannot provide the quality needed for film making. We need to draw the artwork of zipper pull again. In this case, the artwork of the zipper pull will not be exactly the same as your original label design.

Do you provide sample of zipper pull before production?
Yes, we will send you samples of the zipper pull for approval before bulk production. We definitely will not go ahead with the bulk production for the zipper pull without your sample approval for your zipper pull.

Can I go straight to production and skip the process of sample approval for the zipper pull?
We strongly recommend you to inspect the zipper pull sample before you pass the order for the zipper pull. It will be very risky if you do not do it this way. In the sampling process of zipper pull, mistakes or some technical problems often happen and make the zipper pull sample come out significantly different from the design of the zipper pull. We do not accept order without sample approval of the zipper pull unless the customer signed an agreement to declare that they will bear all the risk. That is to say, they will accept the zipper pull and make the payment for the zipper pull no matter how the bulk production of the zipper pull is like.

Shall I pay the set up charge for the zipper pull?
Yes, there is a set up charge for sampling of zipper pull. But most of the sampling charge of zipper pull will be refunded when you place the order for the zipper pull up to a certain amount.

Shall I pay the sample charge if the zipper pull sample is not satisfactory?
It is a point where disputes often arose in the sampling of zipper pull. If the zipper pull sample come out does not follow the design layout of the zipper pull which is mutually agreed and signed, then you should not pay the sample charge of the zipper pull. On the other hand, if the zipper pull is made as per the design layout and description but the final outcome does not have the expected effect of the zipper pull designer. Then the responsibilities are laid on the zipper pull designer and customer.

Who is paying the postage of mailing the zipper pull sample?
We will send the zipper pull sample to customer by air mail at our cost. If you need your zipper pull sample urgently and wish to send it by international courier, then you have to take up the cost.

Do I need to pay a mould charge or sample charge when I reorder the zipper pull?
You need not pay a mould charge or sample charge when you reorder the zipper pull except some very exceptional cases such as the polyresin zipper pull which require very complicate preparation procedures.

Can I change the design of my zipper pull?
You change the design of your zipper pull in the design and artwork process. But you cannot make change of your zipper pull after the sampling process of the zipper pull is started unless you are willing to pay the set up once more, and your shipment date of the zipper pull allow you to do so. You have to inspect the design layout of your zipper pull very carefully before you sign it and let the sampling process of the zipper pull start.

How long will I get my zipper pull sample?
Usually you can get the zipper pull sample within 8-12 days after you confirm the artwork of the zipper pull.

How long does it take to get the zipper pull bulk production?
Usually the production of zipper pull takes 10-14 days after approved the zipper pull sample.

Can you rush my order for the zipper pull?
Yes, we will do it in a very a flexible way in order to satisfy our zipper pull customer if they are in urgent needs. In some cases we can produce the zipper pull in 1-2 days. But please do not over use the urgency service since it will make our production arrangement in a bad condition.

Can I cancel my order for the zipper pull?
Sorry, once the order for the zipper pull is confirmed, we have to make all the preparation work for the production of the zipper pull such as buying the material for the zipper pull, parts of the zipper pull….etc. If the order for the zipper pull have to be cancelled, even the production of zipper pull is not yet started the zipper pull buyer has to pay at least the cost of the material and parts of the zipper pull as per the amount it is purchased. If the zipper pull is under production, then the zipper pull buyer has to pay for the amount of zipper pull that is produced plus the cost of material and parts of the zipper pull that is purchased. So the zipper pull buyer has to make sure and confirm everything before he places the order for the zipper pull.

What is the minimum order for the zipper pull?
We accept very small order for the zipper pull as long as it is feasible. We are willing to meet the requirement of our customer, but some times we are limited by the other factors such as the availability of material, minimum quantity needed to start the machine and the cost of production. Please take note the price of the zipper pull for the small quantity will inevitably higher.

Can I have the zipper pull of the same design in different colour combinations?
Yes, we will follow your instruction to make a number of colour combinations for your choice in the sampling process of your zipper pull. You can also do the same thing in your bulk production order of your zipper pull.

Can you make the zipper pull exactly the same as my original sample?
To be honest, I don’t think any zipper pull maker can reproduce a zipper pull exactly the same as your original zipper pull sample. We can make a zipper pull very close to your original zipper pull, it is our expertise, but nothing can be exactly the same in the reproduction.

Will you keep the artwork and tooling of my zipper pull?
Yes, it is our responsibility to do so. But it is a fact the tooling of the zipper pull will deteriorate with the passage of time even though we will try our best to keep it in the most suitable condition.

Where do you produce my zipper pull?

Our zipper pull factory is located in the Mainland China, while some of the materials for the zipper pull are imported; all the production processes of the zipper pull take place in China.

Is the printed zipper pull wash resistant?
Most of the printed zipper pulls s are resistant to normal wash. Some production process of the zipper pull such as offset printing make the zipper pull is less wash resistant, some zipper pulls can stand for heavy washing such as those zipper pull screen print by hand. So you have to state out what degree of wash resistance you require for your zipper pull in the very beginning when you make the enquiry on the printed zipper pull.

Do you supply the complete zipper with the zipper pull or just the zipper pull?
We supply the zipper pull only. At the moment we do not supply the complete zipper with the zipper pull. In the future we may supply the complete zipper set when our production capacity is upgraded, but we will stick to the production of zipper pull.

What are your payment terms for zipper pull production?
Our payment term for zipper pull production is payment in advance for overseas zipper pull customer.

How to make the payment for the zipper pull?
Your can make the payment for sampling charge for your zipper pull by PAYPAL or wire transfer when the amount of money is small. For bulk production of the zipper pull, you may make the payment for the zipper pull by wire transfer in advance or LC at sight.

Does the price of the zipper pull quoted include freight?
Prices quoted for zipper pull are mostly in ex-factory term since most zipper pull are tailor made, we know the weight and packing size of the zipper pull only after the sample and goods of the zipper pull are made.

How much is the shipping cost for the zipper pull?
As we have mentioned above, it is very hard to calculate the shipping cost if the zipper pull before the zipper pull is made. But once the sample of the zipper pull is made, we can make a more accurate estimation for the shipping cost for the zipper pull.

How should I ship the zipper pull?
Normally zipper pull is small and light in weight, it is recommended to ship the zipper pull goods by courier which provide door to door service if the gross weight of the zipper pull is less than 50 kgs. The cost per kg might be cheaper for shipment by air cargo or by sea; the problem is there is many additional charge such as local transportation, document charge and handling charge which make shipment of small amount of zipper pull goods very expensive. This is a mistake many zipper pull importers often made which will kill all their profit. Another suggestion is to prepay the courier charge to zipper pull maker and let them send the zipper pull on their own account. The reason is that the rate of courier charge is normally lower in the Asia zone where the centre of zipper pull manufacturing located. You can have the zipper pull maker to quote you the cost before you make the decision.

Do you deliver the zipper pulls to a number of locations on behalf of customer?
Yes, we can provide this service especially when the customer of the zipper pull is a final buyer. It is because during the delivery process, our company information will inevitably showed in some documents. The consignee will know we are the manufacturer of the zipper pull. In this case, it might be harmful to the interest of zipper pull trader. If the zipper pull traders do not care about this, then we are well prepared to provide this service to them.

Can you make zipper pulls other than those showed in your website?
Yes, we are eager to try new zipper pulls with new material and technique.

Do you supply environmental friendly zipper pull?
Yes, we are very interested to produce environment friendly product. Zipper pull made of TPU is one of our environment friendly products which are bio-disintegrative. The zipper pull is also toxic free. The other environment friendly zippers we supply included silicon zipper pull, nut zipper pull, bone zipper pull……etc.

Do you work with zipper pull trader?
Yes, actually most of our customers are zipper pull traders; of course, final buyers of zipper pull are equally welcome.