Can I get reference sample of adhesive label?
Yes, but please make your request more specific since there are many kinds of adhesive label. Please tell us what kind of adhesive label you are interested, adhesive label in what material, in what size, way of production, then we will send you the most relevant reference adhesive label samples. If you have no idea of what kind of adhesive label you want, you can browse through our website. If you still cannot decide on your adhesive label, you are welcome to contact our sales.

Do you sell adhesive label stock?
No, we do not sell label stock since the trademark and logo on the adhesive label are properties of their respective holder.

How much does the adhesive label cost?
We cannot supply a complete price list of the adhesive label reference samples showed in our website, since many of the adhesive label were make some years ago, the cost vary as time go by. And your adhesive label design probably will not be exactly the same as the reference sample of our adhesive label. Please send us your design with colour, size and material requirement of your adhesive label. Then we can quote the price of the adhesive label for you.

Do you provide design and artwork services for adhesive label?
Yes, we have our adhesive label designer team to serve the need of customer for label design. The design and artwork for adhesive label are free of charge.

How should I supply artwork for the adhesive label?
We prefer the artwork of the adhesive label to receive in adobe illustrator file. Fonts have to be included or converted to paths. Please send your artwork of adhesive label as an email attachment, if the size of the file is too big to be sent by email, please supplied the adhesive label artwork file on CD.

Can I fax my artwork of adhesive label to you?
No, artwork of adhesive label received by fax cannot provide the quality needed for film making. We need to draw the artwork of adhesive label again. In this case, the artwork of the adhesive label will not be exactly the same as your original label design.

Do you provide sample of adhesive label before production?
Yes, we will send you samples of the adhesive label for approval before bulk production. We definitely will not go ahead with the bulk production for the adhesive label without your sample approval for your adhesive label.

Can I go straight to production and skip the process of sample approval for the adhesive label?
We strongly recommend you to inspect the adhesive label sample before you pass the order for the adhesive label. It will be very risky if you do not do it this way. In the sampling process of adhesive label, mistakes or some technical problems often happen and make the adhesive label sample come out significantly different from the design of the adhesive label. We do not accept order without sample approval of the adhesive label unless the customer signed an agreement to declare that they will bear all the risk. That is to say, they will accept the adhesive label and make the payment for the adhesive label no matter how the bulk production of the adhesive label is like.

Shall I pay the set up charge for the adhesive label?
Yes, there is a set up charge for sampling of adhesive label. But most of the sampling charge of adhesive label will be refunded when you place the order for the adhesive label up to a certain amount.

Shall I pay the sample charge if the adhesive label sample is not satisfactory?
It is a point where disputes often arose in the sampling of adhesive label. If the adhesive label sample come out does not follow the design layout of the adhesive label which is mutually agreed and signed, then you should not pay the sample charge of the adhesive label. On the other hand, if the adhesive label is made as per the design layout and description but the final outcome does not have the expected effect of the adhesive label designer. Then the responsibilities are laid on the adhesive label designer and customer.

Who is paying the postage of mailing the adhesive label sample?
We will send the adhesive label sample to customer by air mail at our cost. If you need your adhesive label sample urgently and wish to send it by international courier, then you have to take up the cost.

Do I need to pay a mould charge or sample charge when I reorder the adhesive label?
You need not pay a mould charge or sample charge when you reorder the adhesive label except some very exceptional cases such as the polyresin adhesive label which require very complicate preparation procedures.

Can I change the design of my adhesive label?
You change the design of your adhesive label in the design and artwork process. But you cannot make change of your adhesive label after the sampling process of the adhesive label is started unless you are willing to pay the set up once more, and your shipment date of the adhesive label allow you to do so. You have to inspect the design layout of your adhesive label very carefully before you sign it and let the sampling process of the adhesive label start.

How long will I get my adhesive label sample?
Usually you can get the label sample within 8-12 days after you confirm the artwork of the adhesive label.

How long does it take to get the adhesive label bulk production?
Usually the production of adhesive label take 10-14 days after approved the adhesive label sample.

Can you rush my order for the adhesive label?
Yes, we will do it in a very a flexible way in order to satisfy our adhesive label customer if they are in urgent needs. In some cases we can produce the adhesive label in 3-5 days. But please do not over use the urgency service since it will make our production arrangement in a bad condition.

Can I cancel my order for the adhesive label?
Sorry, once the order for the adhesive label is confirmed, we have to make all the preparation work for the production of the adhesive label such as buying the material for the adhesive label, parts of the adhesive label….etc. If the order for the adhesive label have to be cancelled, even the production of adhesive label is not yet started the adhesive label buyer has to pay at least the cost of the material and parts of the adhesive label as per the amount it is purchased. If the adhesive label is under production, then the adhesive label buyer has to pay for the amount of adhesive label that is produced plus the cost of material and parts of the adhesive label that is purchased. So the adhesive label buyer has to make sure and confirm everything before he places the order for the adhesive label.

What is the minimum order for the adhesive label?
We accept very small order for the adhesive label as long as it is feasible. We are willing to meet the requirement of our customer, but some times we are limited by the other factors such as the availability of material, minimum quantity needed to start the machine and the cost of production. Please take note the price of the adhesive label for the small quantity will inevitably higher.

Can I have the adhesive label of the same design in different colour combinations?
Yes, we will follow your instruction to make a number of colour combinations for your choice in the sampling process of your adhesive label. You can also do the same thing in your bulk production order of your adhesive label.

Can you make the adhesive label exactly the same as my original sample?
To be honest, I don’t think any adhesive label maker can reproduce an adhesive label exactly the same as your original adhesive label sample. We can make an adhesive label very close to your original adhesive label, it is our expertise, but nothing can be exactly the same in the reproduction.

Will you keep the artwork and tooling of my adhesive label?
Yes, it is our responsibility to do so. But it is a fact the tooling of the adhesive label will deteriorate with the passage of time even though we will try our best to keep it in the most suitable condition.

Where do you produce my adhesive label?
Our adhesive label factory is located in the Mainland China, while some of the materials for the adhesive label are imported, all the production processes of the adhesive label take place in China.

Is the printed adhesive label wash resistant?
Most of the adhesive labels are resistant to normal wash. Some production process of the adhesive label such as offset printing make the adhesive label is less wash resistant, some adhesive labels can stand for heavy washing such as those adhesive label screen print by hand. So you have to state out what degree of wash resistance you require for your adhesive label in the very beginning when you make the enquiry on the adhesive label.

Do you supply adhesive label pre-cut or on roll?
We supply adhesive label both pre-cut and on roll. We can also supply the adhesive label folded or unfolded. Please clarify this when you make the enquiry for your adhesive label, since the cost of the adhesive label will be different.

What are your payment terms for adhesive label production?
Our payment term for adhesive label production is payment in advance for overseas adhesive label customer.

How to make the payment for the adhesive label?
Your can make the payment for sampling charge for your adhesive label by PAYPAL or wire transfer when the amount of money is small. For bulk production of the adhesive label, you may make the payment for the adhesive label by wire transfer in advance or LC at sight.

Does the price of the adhesive label quoted include freight?
Prices quoted for adhesive label are mostly in ex-factory term since most adhesive label are tailor made, we know the weight and packing size of the adhesive label only after the sample and goods of the adhesive label are made.

How much is the shipping cost for the adhesive label?
As we have mentioned above, it is very hard to calculate the shipping cost if the adhesive label before the adhesive label is made. But once the sample of the adhesive label is made, we can make a more accurate estimation for the shipping cost for the adhesive label.

How should I ship the adhesive label?
Normally adhesive label is small and light in weight, it is recommended to ship the adhesive label goods by courier which provide door to door service if the gross weight of the adhesive label is less than 50 kgs. The cost per kg might be cheaper for shipment by air cargo or by sea; the problem is there is many additional charge such as local transportation, document charge and handling charge which make shipment of small amount of adhesive label goods very expensive. This is a mistake many adhesive label importers often made which will kill all their profit. Another suggestion is to prepay the courier charge to adhesive label maker and let them send the adhesive label on their own account. The reason is that the rate of courier charge is normally lower in the Asia zone where the centre of adhesive label manufacturing located. You can have the adhesive label maker to quote you the cost before you make the decision.

Do you deliver the adhesive labels to a number of locations on behalf of customer?
Yes, we can provide this service especially when the customer of the adhesive label is a final buyer. It is because during the delivery process, our company information will inevitably showed in some documents. The consignee will know we are the manufacturer of the adhesive label. In this case, it might be harmful to the interest of adhesive label trader. If the adhesive label traders do not care about this, then we are well prepared to provide this service to them.

Can you make adhesive labels other than those showed in your website?
Yes, we are eager to try new adhesive labels with new material and technique.

Do you supply environmental friendly adhesive label?
Yes, we are very interested to produce environment friendly product. Adhesive label made of TPU is one of our environment friendly products which are bio-disintegrative. The adhesive labels are also toxic free.

Do you work with adhesive label trader?
Yes, actually most of our customers are adhesive label traders; of course, final buyers of adhesive labels are equally welcome.