Help - Nationbright industries

If you accept the price and set-up charge, we will issue the proforma invoice to you to arrange the set-up charge. Please provide the artwork (in ai format in advance) to us and we will issue the design layout to you for approving the artwork and authorize us to produce your brand name. Once received your payment and confirmation of artwork, we will start sampling. We will send the sample to you under our FedEx account and the freight charge will be collected before the sample sent out.

Production:

After the sample is approved, we will issue the proforma invoice to you to arrange the payment of the bulk production. Once received your payment, we will start the production and get back the date of the goods ready for ship to you by email. You can advice the way of shipment so that we can arrange it before the goods ready.

payment term and condition of quotation

Payment term:
A.	T/T Payment in advance (please note that we do not bear your side bank charge of T/T. Please include this kind of charge when making transfer.) – If the payment amount is under US$50 and you would like to pay it by T/T, please add bank charge of US$30 to the total issue amount.
B.	Paypal Payment in advance (Paypal only for below US$500 only and handling fee will be charged but not more than US$18.) Please click here for details
C.	If you would like to pay the payment by bank draft or cheque issued by banks outside Hong Kong, please add handling charges of US$30 to the total issued amount.

Condition of quotation:
A.	Above quotation is based on our existing material and technology.
B.	The bulk lead time will be re-confirmed after sampling.
C.	Price will be confirmed after receipt of your actual sample.
D.	All the price quoted are reference market cost at the moment quoted which will be going down and going up as time past by and subject to final confirmation.
E.	Our ex-factory unit price is based on the goods ready in our HK office or delivering to your HK office / liaison office in Hong Kong, except destinations in outlying islands, port, airport, Forwarder Company’s warehouse etc. Also, the price is excluded all transportation fee for sending samples and goods to your (oversea) office.
F.	If the goods should be delivered to the Mainland China, we will be responsible for freight charges not more than HK$100- / US$13- for destination inside Guangdong Province when goods value per shipment is HK$2,000- / US$260- or above.

FAQ

Free reference samples, min. order, cost, shipment and delivery

Can I get reference sample of product?
Yes, but please make your request more specific since there are many kinds of product. Please tell us what kind of product you are interested, product in what material, in what size, way of production, then we will send you the most relevant reference product samples. If you have no idea of what kind of product you want, you can browse through our website. If you still cannot decide on your product, you are welcome to contact our sales.

How much does the product cost?
We cannot supply a complete price list of the product reference samples showed in our website, since many of the product were make some years ago, the cost vary as time go by. If you are interested to know price of reference samples in our website, we will quote the last transaction price of that item but not the up-to-date one. And your product design probably will not be exactly the same as the reference sample of our product. Please send us your design with colour, size and material requirement of your product. Then we can quote the valid and up-to-date price of the product for you.

What is the minimum order for the product?
We accept very small order for the product as long as it is feasible .We are willing to meet the requirement of our customer, but some times we are limited by the other factors such as the availability of material, minimum quantity needed to start the machine and the cost of production. The minimum qty. will be varied according various product line which is show in our enquiry form. Please also take note the price of the product for the small quantity will inevitably higher.

What is the delivery leadtime?
Delivery leadtime will be varied according various product line which is show in our enquiry form.

Does the price of the product quoted include freight?
Prices quoted for product are mostly in ex-factory term since most product are tailor made; we know the weight and packing size of the product only after the sample and goods of the product are made.

How much is the shipping cost for the product?
As we have mentioned above, it is very hard to calculate the shipping cost if the product before the product is made. But once the sample of the product is made, we can make a more accurate estimation for the shipping cost for the product.

How should I ship the product?
Normally product is small and light in weight, it is recommended to ship the product goods by couriers who provide door to door service if the gross weight of the product is less than 50 kgs. The cost per kg might be cheaper for shipment by air cargo or by sea; the problem is there is many additional charge such as local transportation, document charge and handling charge which make shipment of small amount of product goods very expensive. This is a mistake many product importers often made which will kill all their profit. Another suggestion is to prepay the courier charge to product maker and let them send the product on their own account. The reason is that the rate of courier charge is normally lower in the Asia zone where the centre of product manufacturing located. You can have the product maker to quote you the cost before you make the decision.

Can you rush my order for the product?
Yes, we will do it in a very a flexible way in order to satisfy our product customer if they are in urgent needs. In some cases we can produce the product in very short time. But please do not over use the urgency service since it will make our production arrangement in a bad condition.

Do you deliver the products to a number of locations on behalf of customer?
Yes, we can provide this service especially when the customer of the product is a final buyer. It is because during the delivery process, our company information will inevitably showed in some documents. The consignee will know we are the manufacturer of the product. In this case, it might be harmful to the interest of product trader. If the product traders do not care about this, then we are well prepared to provide this service to them.

Design and artwork

Do you provide design and artwork services for product?
Yes, we have our product designer team to serve the need of customer for label design. The design and artwork for product are free of charge.

How should I supply artwork for the product?
We prefer the artwork of the product to receive in adobe illustrator file. Fonts have to be included or converted to paths , otherwise artwork will be distorted, please see faq on artwork by clicking this link. Please send your artwork of product as an email attachment, if the size of the file is too big to be sent by email, please supplied the product artwork file on CD.

Can I fax my artwork of product to you?
No, artwork of product received by fax cannot provide the quality needed for film making. We need to draw the artwork of product again. In this case, the artwork of the product will not be exactly the same as your original label design.

Sampling and production

Do you provide sample of product before production?
Yes, we will send you samples of the product for approval before bulk production. We definitely will not go ahead with the bulk production for the product without your sample approval for your product.

Can I change the design of my product?
You change the design of your product in the design and artwork process. But you cannot make change of your product after the sampling process of the product is started unless you are willing to pay the set up once more, and your shipment date of the product allow you to do so. You have to inspect the design layout of your product very carefully before you sign it and let the sampling process of the product start.

Can I go straight to production and skip the process of sample approval for the product?
We strongly recommend you to inspect the product sample before you pass the order for the product. It will be very risky if you do not do it this way. In the sampling process of product, mistakes or some technical problems often happen and make the product sample come out significantly different from the design of the product. We do not accept order without sample approval of the product unless the customer signed an agreement to declare that they will bear all the risk. That is to say, they will accept the product and make the payment for the product no matter how the bulk production of the product is like.

Can I have the product of the same design in different colour combinations?
Yes, we will follow your instruction to make a number of colour combinations for your choice in the sampling process of your product. You can also do the same thing in your bulk production order of your product. But the cost will be different.

Can you make the product exactly the same as my original sample?
To be honest, I don’t think any product maker can reproduce a product exactly the same as your original product sample. We can make a product very close to your original product, it is our expertise, but nothing can be exactly the same in the reproduction.

Will you keep the artwork and tooling of my product?
Yes, it is our responsibility to do so. But it is a fact the tooling of the product will deteriorate with the passage of time even though we will try our best to keep it in the most suitable condition.

Where do you produce my product?
Our product factory is located in the Mainland China, while some of the materials for the product are imported; all the production processes of the product take place in China.

Charges

Shall I pay the set up charge for the product?
Yes, there is a set up charge for sampling of product. But most of the sampling charge of product will be refunded when you place the order for the product up to a certain amount.

Shall I pay the sample charge if the product sample is not satisfactory?
It is a point where disputes often arose in the sampling of product. If the product sample come out does not follow the design layout of the product which is mutually agreed and signed, then you should not pay the sample charge of the product. On the other hand, if the product is made as per the design layout and description but the final outcome does not have the expected effect of the product designer. Then the responsibilities are laid on the product designer and customer.

Who is paying the postage of mailing the product sample?
We will send the product sample to customer by air mail at our cost. If you need your product sample urgently and wish to send it by international courier, then you have to take up the cost.

Do I need to pay a mould charge or sample charge when I reorder the product?
You need not pay a mould charge or sample charge when you reorder the product except some very exceptional cases such as the polyresin product which require very complicate preparation procedures.

Can I cancel my order for the product?
Sorry, once the order for the product is confirmed, we have to make all the preparation work for the production of the product such as buying the material for the product, parts of the product….etc. If the order for the product have to be cancelled, even the production of product is not yet started the product buyer has to pay at least the cost of the material and parts of the product as per the amount it is purchased. If the product is under production, then the product buyer has to pay for the amount of product that is produced plus the cost of material and parts of the product that is purchased. So the product buyer has to make sure and confirm everything before he places the order for the product.

What are your payment terms for product production?
Our payment term for product production is payment in advance for overseas product customer. Please see the payment term for details.
How to make the payment for the product?
Your can make the payment for sampling charge for your product by PAYPAL or wire transfer when the amount of money is small. For bulk production of the product, you may make the payment for the product by wire transfer in advance or LC at sight. Please see the payment term for details

Others

Can you make products other than those showed in your website?
Yes, we are eager to try new products with new material and technique.

Do you supply environmental friendly product?
Yes, we do supply environmental friendly product.

Do you work with product trader?
Yes, actually most of our customers are product traders; of course, final buyers of product are equally welcome

Do you sell product stock?
No, we do not sell label stock since the trademark and logo on the product are properties of their respective holder222.