Can I get reference sample of neck strap?
Yes, but please make your request more specific since there are many kinds of neck strap. Please tell us what kind of neck strap you are interested, neck strap in what material, in what size, way of production, then we will send you the most relevant reference neck strap samples. If you have no idea of what kind of neck strap you want, you can browse through our website. If you still cannot decide on your neck strap, you are welcome to contact our sales.

Do you sell neck strap stock?
No, we do not sell label stock since the trademark and logo on the neck strap are properties of their respective holder.

How much does the neck strap cost?
We cannot supply a complete price list of the neck strap reference samples showed in our website, since many of the neck strap were make some years ago, the cost vary as time go by. And your neck strap design probably will not be exactly the same as the reference sample of our neck strap. Please send us your design with colour, size and material requirement of your X. Then we can quote the price of the neck strap for you.

Do you provide design and artwork services for neck strap?
Yes, we have our neck strap designer team to serve the need of customer for label design. The design and artwork for neck strap are free of charge.

How should I supply artwork for the neck strap?
We prefer the artwork of the neck strap to receive in adobe illustrator file. Fonts have to be included or converted to paths. Please send your artwork of neck strap as an email attachment, if the size of the file is too big to be sent by email, please supplied the neck strap artwork file on CD.

Can I fax my artwork of neck strap to you?
No, artwork of neck strap received by fax cannot provide the quality needed for film making. We need to draw the artwork of neck strap again. In this case, the artwork of the neck strap will not be exactly the same as your original label design.

Do you provide sample of neck strap before production?
Yes, we will send you samples of the neck strap for approval before bulk production. We definitely will not go ahead with the bulk production for the neck strap without your sample approval for your neck strap.

Can I go straight to production and skip the process of sample approval for the neck strap?
We strongly recommend you to inspect the neck strap sample before you pass the order for the neck strap. It will be very risky if you do not do it this way. In the sampling process of neck strap, mistakes or some technical problems often happen and make the neck strap sample come out significantly different from the design of the neck strap. We do not accept order without sample approval of the neck strap unless the customer signed an agreement to declare that they will bear all the risk. That is to say, they will accept the neck strap and make the payment for the neck strap no matter how the bulk production of the neck strap is like.

Shall I pay the set up charge for the neck strap?
Yes, there is a set up charge for sampling of neck strap. But most of the sampling charge of neck strap will be refunded when you place the order for the neck strap up to a certain amount.

Shall I pay the sample charge if the neck strap sample is not satisfactory?
It is a point where disputes often arose in the sampling of neck strap. If the neck strap sample come out does not follow the design layout of the neck strap which is mutually agreed and signed, then you should not pay the sample charge of the neck strap. On the other hand, if the neck strap is made as per the design layout and description but the final outcome does not have the expected effect of the neck strap designer. Then the responsibilities are laid on the neck strap designer and customer.

Who is paying the postage of mailing the neck strap sample?
We will send the neck strap sample to customer by air mail at our cost. If you need your neck strap sample urgently and wish to send it by international courier, then you have to take up the cost.

Do I need to pay a mould charge or sample charge when I reorder the neck strap?
You need not pay a mould charge or sample charge when you reorder the neck strap except some very exceptional cases such as the polyresin neck strap which require very complicate preparation procedures.

Can I change the design of my neck strap?
You change the design of your neck strap in the design and artwork process. But you cannot make change of your neck strap after the sampling process of the neck strap is started unless you are willing to pay the set up once more, and your shipment date of the neck strap allow you to do so. You have to inspect the design layout of your neck strap very carefully before you sign it and let the sampling process of the neck strap start.

How long will I get my neck strap sample?
Usually you can get the neck strap sample within 8-12 days after you confirm the artwork of the neck strap.

How long does it take to get the neck strap bulk production?
Usually the production of neck strap take 10-14 days after approved the neck strap sample.

Can you rush my order for the neck strap?
Yes, we will do it in a very a flexible way in order to satisfy our neck strap customer if they are in urgent needs. In some cases we can produce the neck strap in 3-5 days. But please do not over use the urgency service since it will make our production arrangement in a bad condition.

Can I cancel my order for the neck strap?
Sorry, once the order for the neck strap is confirmed, we have to make all the preparation work for the production of the neck strap such as buying the material for the neck strap, parts of the neck strap….etc. If the order for the neck strap have to be cancelled, even the production of neck strap is not yet started the neck strap buyer has to pay at least the cost of the material and parts of the neck strap as per the amount it is purchased. If the neck strap is under production, then the neck strap buyer has to pay for the amount of neck strap that is produced plus the cost of material and parts of the neck strap that is purchased. So the neck strap buyer has to make sure and confirm everything before he places the order for the neck strap.

What is the minimum order for the neck strap?
We accept very small order for the neck strap as long as it is feasible. We are willing to meet the requirement of our customer, but some times we are limited by the other factors such as the availability of material, minimum quantity needed to start the machine and the cost of production. Please take note the price of the neck strap for the small quantity will inevitably higher.

Can I have the neck strap of the same design in different colour combinations?
Yes, we will follow your instruction to make a number of colour combinations for your choice in the sampling process of your neck strap. You can also do the same thing in your bulk production order of your neck strap.

Can you make the neck strap exactly the same as my original sample?
To be honest, I don’t think any neck strap maker can reproduce a neck strap exactly the same as your original neck strap sample. We can make a neck strap very close to your original neck strap, it is our expertise, but nothing can be exactly the same in the reproduction.

Will you keep the artwork and tooling of my neck strap?
Yes, it is our responsibility to do so. But it is a fact the tooling of the neck strap will deteriorate with the passage of time even though we will try our best to keep it in the most suitable condition.

Where do you produce my neck strap?
Our neck strap factory is located in the Mainland China, while some of the materials for the neck strap are imported, all the production processes of the neck strap take place in China.

Is the neck strap wash resistant?
The jacquard neck straps with plastic accessories are wash resistant. The printed neck straps with the metal accessories are not recommended to wash.

Is the neck strap safe?
The most concerned safety problem for neck strap is whether it can be breakaway when the neck strap is pulled hardly. If not, then there will be the problem of potential injury. We have breakaway device in various designs for our neck strap.

Do you supply accessories for the neck strap?
We supply many accessories for neck strap such as PVC cover, retractable reel mobile phone cleaner. The neck strap accessories can be brought w/o your logo printed.

What are your payment terms for neck strap production?
Our payment term for neck strap production is payment in advance for overseas neck strap customer.

How to make the payment for the neck strap?
Your can make the payment for sampling charge for your neck strap by PAYPAL or wire transfer when the amount of money is small. For bulk production of the neck strap, you may make the payment for the neck strap by wire transfer in advance or LC at sight.

Does the price of the neck strap quoted include freight?
Prices quoted for neck strap are mostly in ex-factory term since most neck strap are tailor made, we know the weight and packing size of the neck strap only after the sample and goods of the neck strap are made.

How much is the shipping cost for the neck strap?
As we have mentioned above, it is very hard to calculate the shipping cost if the neck strap before the neck strap is made. But once the sample of the neck strap is made, we can make a more accurate estimation for the shipping cost for the neck strap.

How should I ship the neck strap?
Normally neck strap is not heavy and bulky, it is recommended to ship the neck strap goods by courier which provide door to door service if the gross weight of the neck strap is less than 50 kgs. The cost per kg might be cheaper for shipment by air cargo or by sea; the problem is there is many additional charge such as local transportation, document charge and handling charge which make shipment of small amount of neck strap goods very expensive. This is a mistake many neck strap importers often made which will kill all their profit. Another suggestion is to prepay the courier charge to neck strap maker and let them send the neck strap on their own account. The reason is that the rate of courier charge is normally lower in the Asia zone where the centre of neck strap manufacturing located. You can have the neck strap maker to quote you the cost before you make the decision.

Do you deliver the neck straps to a number of locations on behalf of customer?
Yes, we can provide this service especially when the customer of the neck strap is a final buyer. It is because during the delivery process, our company information will inevitably showed in some documents. The consignee will know we are the manufacturer of the neck strap. In this case, it might be harmful to the interest of neck strap trader. If the neck strap traders do not care about this, then we are well prepared to provide this service to them.

Can you make neck straps other than those showed in your website?
Yes, we are eager to try new neck straps with new material and technique.

Do you supply environmental friendly neck strap?
Yes, we are very interested to produce environment friendly product. Neck strap made of TPU is one of our environment friendly products which are bio-disintegrative. The TPU neck straps are also toxic free.

Do you work with neck strap trader?
Yes, actually most of our customers are neck strap traders; of course, final buyers of neck strap are equally welcome.