Can I get reference sample of string tag?
Yes, but please make your request more specific since there are many kinds of string tag. Please tell us what kind of string tag you are interested, string tag in what material, in what size, way of production, then we will send you the most relevant reference string tag samples. If you have no idea of what kind of string tag you want, you can browse through our website. If you still cannot decide on your string tag, you are welcome to contact our sales.

Do you sell string tag stock?
No, we do not sell label stock since the trademark and logo on the string tag are properties of their respective holder.

How much does the string tag cost?
We cannot supply a complete price list of the string tag reference samples showed in our website, since many of the string tag were make some years ago, the cost vary as time go by. And your string tag design probably will not be exactly the same as the reference sample of our string tag. Please send us your design with colour, size and material requirement of your string tag. Then we can quote the price of the string tag for you.

Do you provide design and artwork services for string tag?
Yes, we have our string tag designer team to serve the need of customer for label design. The design and artwork for string tag are free of charge.

How should I supply artwork for the string tag?
We prefer the artwork of the string tag to receive in adobe illustrator file. Fonts have to be included or converted to paths. Please send your artwork of string tag as an email attachment, if the size of the file is too big to be sent by email, please supplied the string tag artwork file on CD.

Can I fax my artwork of string tag to you?
No, artwork of string tag received by fax cannot provide the quality needed for film making. We need to draw the artwork of string tag again. In this case, the artwork of the string tag will not be exactly the same as your original label design.

Do you provide sample of string tag before production?
Yes, we will send you samples of the string tag for approval before bulk production. We definitely will not go ahead with the bulk production for the string tag without your sample approval for your string tag.

Can I go straight to production and skip the process of sample approval for the string tag?
We strongly recommend you to inspect the string tag sample before you pass the order for the string tag. It will be very risky if you do not do it this way. In the sampling process of string tag, mistakes or some technical problems often happen and make the string tag sample come out significantly different from the design of the string tag. We do not accept order without sample approval of the string tag unless the customer signed an agreement to declare that they will bear all the risk. That is to say, they will accept the string tag and make the payment for the string tag no matter how the bulk production of the string tag is like.

Shall I pay the set up charge for the string tag?
Yes, there is a set up charge for sampling of string tag. But most of the sampling charge of string tag will be refunded when you place the order for the string tag up to a certain amount.

Shall I pay the sample charge if the string tag sample is not satisfactory?
It is a point where disputes often arose in the sampling of string tag. If the string tag sample come out does not follow the design layout of the string tag which is mutually agreed and signed, then you should not pay the sample charge of the string tag. On the other hand, if the string tag is made as per the design layout and description but the final outcome does not have the expected effect of the string tag designer. Then the responsibilities are laid on the string tag designer and customer.

Who is paying the postage of mailing the string tag sample?
We will send the string tag sample to customer by air mail at our cost. If you need your string tag sample urgently and wish to send it by international courier, then you have to take up the cost.

Do I need to pay a mould charge or sample charge when I reorder the string tag?
You need not pay a mould charge or sample charge when you reorder the string tag except some very exceptional cases such as the polyresin string tag which require very complicate preparation procedures.

Can I change the design of my string tag?
You change the design of your string tag in the design and artwork process. But you cannot make change of your string tag after the sampling process of the string tag is started unless you are willing to pay the set up once more, and your shipment date of the string tag allow you to do so. You have to inspect the design layout of your string tag very carefully before you sign it and let the sampling process of the string tag start.

How long will I get my string tag sample?
Usually you can get the label sample within 8-12 days after you confirm the artwork of the string tag.

How long does it take to get the string tag bulk production?
Usually the production of string tag takes 10-14 days after approved the string tag sample.

Can you rush my order for the string tag?
Yes, we will do it in a very a flexible way in order to satisfy our string tag customer if they are in urgent needs. In some cases we can produce the string tag in 3-5 days. But please do not over use the urgency service since it will make our production arrangement in a bad condition.

Can I cancel my order for the string tag?
Sorry, once the order for the string tag is confirmed, we have to make all the preparation work for the production of the string tag such as buying the material for the string tag, parts of the string tag….etc. If the order for the string tag have to be cancelled, even the production of string tag is not yet started the string tag buyer has to pay at least the cost of the material and parts of the string tags per the amount it is purchased. If the string tag is under production, then the string tag buyer has to pay for the amount of string tag that is produced plus the cost of material and parts of the string tag that is purchased. So the string tag buyer has to make sure and confirm everything before he places the order for the string tag.

What is the minimum order for the string tag?
We accept very small order for the string tag as long as it is feasible. We are willing to meet the requirement of our customer, but some times we are limited by the other factors such as the availability of material, minimum quantity needed to start the machine and the cost of production. Please take note the price of the string tag for the small quantity will inevitably higher.

Can I have the string tag of the same design in different colour combinations?
Yes, we will follow your instruction to make a number of colour combinations for your choice in the sampling process of your string tag. You can also do the same thing in your bulk production order of your string tag.

Can you make the string tag exactly the same as my original sample?
To be honest, I don’t think any string tag maker can reproduce a string tag exactly the same as your original string tag sample. We can make a string tag very close to your original string tag, it is our expertise, but nothing can be exactly the same in the reproduction.

Will you keep the artwork and tooling of my string tag?
Yes, it is our responsibility to do so. But it is a fact the tooling of the string tag will deteriorate with the passage of time even though we will try our best to keep it in the most suitable condition.

Where do you produce my string tag?
Our string tag factory is located in the Mainland China, while some of the materials for the string tag are imported, all the production processes of the string tag take place in China.

Is the string tag wash resistant?
No, most of the logo of the string tag are hot stamped or printed in paper label, so the string tag are not prepared for washing. And the string of the string tag is not dyed for washing as well. If you want the string tag to be wash. We have to specially design and make for you. So you have to state out your wash resistance requirement for your string tag in the very beginning when you make the enquiry on the string tag.

Do you supply string tag with security lock or without?
We supply string tags of both. The barb of the string tag can be plastic or metal. We have a number of barbs of the string tag for your choice. After the barb is plugged into the body of the string tag, the barb will be broke when it is pulled out from the string tag body. The string tag without barb can also be attached to product by the loop and self-adhesive sponge. The sticker for the string tag can be thick or thin to the fit the requirement of the seal designer. Please clarify what your need for the attachment devices when you make the enquiry for your string tag, since the cost of the string tag will be different.

What are your payment terms for string tag production?
Our payment term for string tag production is payment in advance for overseas string tag customer.

How to make the payment for the string tag?
Your can make the payment for sampling charge for your string tag by PAYPAL or wire transfer when the amount of money is small. For bulk production of the string tag, you may make the payment for the string tag by wire transfer in advance or LC at sight.

Does the price of the string tag quoted include freight?
Prices quoted for string tag are mostly in ex-factory term since most string tag are tailor made, we know the weight and packing size of the string tag only after the sample and goods of the string tag are made.

How much is the shipping cost for the string tag?
As we have mentioned above, it is very hard to calculate the shipping cost if the string tag before the string tag is made. But once the sample of the string tag is made, we can make a more accurate estimation for the shipping cost for the string tag.

How should I ship the string tag?
Normally string tag is small and light in weight, it is recommended to ship the string tag goods by courier which provide door to door service if the gross weight of the string tag is less than 50 kgs. The cost per kg might be cheaper for shipment by air cargo or by sea; the problem is there is many additional charge such as local transportation, document charge and handling charge which make shipment of small amount of string tag goods very expensive. This is a mistake many string tag importers often made which will kill all their profit. Another suggestion is to prepay the courier charge to string tag maker and let them send the string tag on their own account. The reason is that the rate of courier charge is normally lower in the Asia zone where the centre of string tag manufacturing located. You can have the string tag maker to quote you the cost before you make the decision.

Do you deliver the string tags to a number of locations on behalf of customer?
Yes, we can provide this service especially when the customer of the string tag is a final buyer. It is because during the delivery process, our company information will inevitably showed in some documents. The consignee will know we are the manufacturer of the string tag. In this case, it might be harmful to the interest of string tag trader. If the string tag traders do not care about this, then we are well prepared to provide this service to them.

Can you make string tags other than those showed in your website?
Yes, we are eager to try new string tags with new material and technique.

Do you supply environmental friendly string tag?
No, we do not supply environmental friendly string tag at the moment. But we are very interested in developing that kind of string tag. Should you have any idea of an environment friendly string tag, please let’s know, and we are eager to test it for you.

Do you work with string tag trader?
Yes, actually most of our customers are string tag traders; of course, final buyers of string tags are equally welcome.